At Elaira, customer satisfaction is important to us. Our Return & Exchange Policy is designed to provide a simple and reliable shopping experience for our luxury women’s clothing customers.
As Elaira offers customized dresses and bespoke stitching, customized or altered dresses are not eligible for return or exchange.Before placing your order, please check our size chart and provide accurate measurements. Contact our support team if your customized dress arrives damaged, defective, or different from the confirmed order details.
Returns are accepted for:
✓ Damaged or defective items
✓ Incorrect products
✓ Incorrect sizes compared to confirmed order details
Please provide your order number and clear photo or video proof of the issue. Items must remain unused with all original tags attached.
Exchange requests must be made within 30 days of delivery. Exchanges are subject to product condition, eligibility, size, and stock availability.
Once the item is received and checked, eligible exchanges are usually processed within 7–10 working days.
We do not offer cash refunds. If an eligible exchange or replacement is unavailable, we may provide store credit or a credit voucher of equal value for a future purchase.
Before ordering, kindly read the product details, fabric information, customization requirements, and size chart before ordering. Slight color differences due to lighting or screen settings are not considered product defects.
